StretchWell Privacy Policy

Effective Date: August 1, 2025

This Privacy Policy explains how StretchWell and its related corporations collect, use, disclose, and protect your personal information when you visit our website, book services, or interact with us.

This policy applies to the following corporations operating as StretchWell:

  • Waughland Investment Corp.
  • 1000421596 Ontario Corp.
  • Waughland Stretch (Lawrence) Corp.
  • Waughland Stretch (Thornhill) Corp.

Together referred to in this policy as “StretchWell,” “we,” “our,” or “us.”

We are committed to protecting your privacy and handling your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

StretchWell is a wellness studio, not a medical clinic, and therefore is not a health information custodian under Ontario’s Personal Health Information Protection Act (PHIPA).

1. Information We Collect

We collect personal information necessary to provide our services, manage memberships, and improve your experience. This may include:

  • Contact Information: name, email address, phone number, address.
  • Booking & Payment Information: session history, billing details, credit card/payment information (processed securely through third-party providers).
  • Health & Wellness Information: details you voluntarily provide to help us tailor stretching or mobility sessions (e.g., mobility goals, injury history, or physical limitations).
  • Digital Information: IP address, browser type, device identifiers, cookies, and usage data when you use our website.
  • Communications: information you provide when you contact us, complete forms, or participate in surveys or promotions.

2. Health Information & Non-Medical Services

  • StretchWell is a wellness studio, not a medical clinic.
  • Our services are designed to improve mobility, posture, and overall well-being but do not constitute medical treatment, diagnosis, or physiotherapy.
  • We comply with PIPEDA (not PHIPA).

Any health-related information we collect is used solely to tailor your assisted stretching or mobility session and is safeguarded as sensitive personal information.

By sharing health information with us, you acknowledge that:

  • Our practitioners are not regulated health professionals.
  • Our services are not a substitute for medical advice, diagnosis, or treatment.
  • You should consult your physician before beginning any new wellness or fitness program, especially if you have health concerns.

3. How We Use Your Information

We use your personal information to:

  • Provide and personalize wellness services.
  • Manage your appointments, memberships, and billing.
  • Communicate with you regarding bookings, services, promotions, or updates.
  • Comply with applicable legal, tax, and regulatory obligations.
  • Improve our services, programs, and website functionality.

We will only collect, use, or disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.

4. Consent

  • By providing us with your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.
  • Express consent is obtained where required (e.g., marketing communications under CASL).
  • You may withdraw consent at any time by contacting us (see Section 11), subject to legal and contractual restrictions.

5. How We Share Information

We do not sell or rent your personal information. We may share information only in these cases:

  • Service Providers: trusted third-party providers (e.g., booking software, payment processors, email services) who support our operations and agree to protect your data.
  • Legal Requirements: where required by law, regulation, court order, or to protect our legal rights.
  • Corporate Structure: if StretchWell undergoes a merger, restructuring, or reorganization, information may be transferred as part of that process.

Note: Some service providers may process or store information outside Canada. Where this occurs, we ensure appropriate safeguards are in place.

6. Safeguards

We take reasonable technical, organizational, and physical measures to protect your information, including:

  • Secure payment processing through third-party providers.
  • Encrypted data storage where applicable.
  • Restricted access to client records to authorized staff only.
  • Staff training in confidentiality and data handling.

7. Retention of Information

We retain personal information only as long as necessary for the purposes identified in this policy or as required by law.

8. Cookies and Website Use

Our website uses cookies and similar technologies to:

  • Improve site performance and functionality.
  • Track website traffic and usage (analytics).
  • Personalize user experience.

You can manage or disable cookies through your browser settings.

9. Access and Correction

You have the right to:

  • Request access to your personal information we hold.
  • Correct any inaccurate or incomplete information.
  • Request deletion of personal information (subject to legal and contractual obligations).

Requests can be made to our Privacy Officer (see Section 11).

10. Marketing Communications

We comply with Canada’s Anti-Spam Legislation (CASL).

  • If you receive marketing emails from us, it is because you opted in, or we have a permitted business relationship with you.
  • You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

11. Contact Information

For questions, concerns, or to exercise your privacy rights, please contact us:

Privacy Officer
StretchWell (Waughland Investment Corp. and affiliates)
1250 Yonge Street, Toronto ON M4T 1W5
Email: privacy@stretchwell.ca

12. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on our website with a revised effective date.
We encourage you to review it periodically.